Sunny AI Privacy Policy
Sunny AI (“we,” “our,” or “us”) values your privacy. This Privacy Policy describes how we collect, use, share, and protect your information when you access or use our website, software applications, solar products, and related services (collectively, the “Services”). By using the Services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We collect the following types of information:
1.1 Personal Information
Information that identifies you as an individual, such as:
- Name
- Address
- Email address
- Phone number
- Social Security Number (if required for financing options)
1.2 Non-Personal Information
Information that does not identify you directly, such as:
- IP address
- Browser type
- Device information
- Geolocation data
- Usage data (e.g., pages viewed, time spent on the site)
1.3 Information from Third Parties
We may collect information about you from third-party sources, such as:
- Financing partners
- Public records
- Marketing partners
2. How We Use Your Information
We use your information for the following purposes:
2.1 To Provide and Improve Our Services
- Process design requests and generate customer offerings
- Provide customer support
- Maintain and enhance the performance of our products and services
2.2 For Communication
- Send transactional communications, including emails, phone calls, and SMS (e.g., custom offers and order confirmations)
- Provide updates on the status of your order
- Share promotional offers (with your consent)
2.3 Legal and Compliance
- Comply with applicable laws and regulations
- Prevent fraud, unauthorized access, or illegal activity
3. How We Share Your Information
We may share your information in the following circumstances:
3.1 With Service Providers
We share information with trusted third-party service providers who assist us in delivering the Services, such as installation contractors, payment processors, and IT support providers.
3.2 With Financing Partners
If you opt for financing, we will share your information with our financing partners to process your application and manage your agreement.
3.3 For Legal Reasons
We may disclose your information if required by law, such as in response to a subpoena or court order, or to protect our legal rights.
3.4 With Your Consent
We may share your information with third parties for marketing or other purposes if you have given us explicit consent.
4. Your Privacy Rights
Depending on your location, you may have the following rights:
4.1 Access and Correction
You have the right to access the personal information we hold about you and request corrections if the information is inaccurate or incomplete.
4.2 Data Portability
You may request a copy of your personal information in a portable format.
4.3 Deletion
You may request that we delete your personal information, subject to certain legal or contractual obligations.
4.4 Opt-Out of Marketing
You may opt-out of receiving promotional emails or other marketing communications at any time by following the unsubscribe instructions included in our emails.
4.5 California Residents
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to:
- Know what personal information we collect, use, and share
- Opt-out of the sale of personal information
- Not be discriminated against for exercising your privacy rights
5. Data Security
We implement industry-standard measures to protect your information from unauthorized access, disclosure, alteration, or destruction. These measures include:
- Encryption
- Secure servers
- Regular security audits
While we strive to protect your information, no security system is completely foolproof, and we cannot guarantee the security of your data.
6. Retention of Information
We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce agreements.
7. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Enhance user experience
- Analyze website performance
- Deliver personalized content and ads
You can manage your cookie preferences through your browser settings. However, disabling cookies may affect the functionality of our website.
8. Children’s Privacy
Our Services are not directed to children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be effective immediately upon posting, and the “Effective Date” at the top of the policy will be updated. Your continued use of the Services constitutes your acceptance of the revised Privacy Policy.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Sunny AI Support
hello@gosunnyai.com
151 Calle San Francisco, Suite 200, San Juan PR 00901